Your new role
As an IT Support Specialist, you will provide support to colleagues, monitor and maintain the computer systems as well as the networks within the organization. You will have a key role in resolving service desk tickets, dealing directly with colleagues who have technical issues such as forgotten passwords, defective equipment, problems with applications (e.g., Gmail, Google Drive, Jira), etc..
- Install and configure computer hardware operating systems and applications;
- Monitor and maintain computer systems and networks;
- Help colleagues through a series of actions, either face-to-face or over phone/Skype, to set up systems or resolve issues;
- Troubleshoot system and network problems, and resolve hardware/software problems;
- Provide support, including procedural documentation and relevant reports;
- Set up new users' accounts and deal with password issues;
- Test and evaluate new technology/applications that the company wants to integrate, and support its roll-out afterward;
- Update manuals, guides and 'how-to' documents for colleagues to fix problems independently.
What you'll need to succeed
- 2+ year experience in a similar role;
- Very good command of the English language - verbal and written;
- Very good understanding of computer hardware;
- Good understanding of LAN (architecture and devices);
- Experience with Microsoft Windows 10 operating system;
- It will be a plus if you have experience with Apple devices and Linux OS.
What you'll get in return
Excellent opportunities for career development:
- Full and tailored company training;
- Personal growth with a top brand;
- A career in a dynamic and challenging industry;
- Knowledge sharing - you will work with some of the most talented people in the industry;
- You will join a team of bright people in a growing company with a clear strategy and broad opportunities for development.
Attractive company benefits:
- Individual budget for training and development;
- Unlimited resources in our digital library;
- Additional annual paid holiday;
- Additional health care;
- Free sports card.
What you need to do now
If you're interested in this role, send us:
- An up-to-date copy of your CV in English
We appreciate each and every application, but due to their large number, we’ll be only reaching out to those applicants who we think meet our requirements.
Click here to fill the application form!
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